Customer Order & Fulfillment Specialist in TOMBALL, Texas, United States

Role Summary\:

The Order Management Specialist has the responsibility to manage internal orders on a daily basis. He/she is the key link in communication with operations/ procurement for order/inventory questions. The individual works closely with our logistics/ procurement department to ensure that every order is processed and delivered on time. A strong business acumen, basic accounting skills and the ability to reason through ever changing scenarios are necessities for this position. Taking the initiative and the ability to anticipate problems before they happen are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's high growth rate.

Essential Responsibilities\:
  • Ensuring an appropriate order flow with the compliance to organizational policies 

  • Process export orders and the respective logistics processes with prioritization of different shipments 

  • Manages all premium freight required, both at HQ and operations

  • Monitoring and evaluation of all order issues 

  • Troubleshooting in purchase processes and derivation of possibilities for enhancement 

  • Management of the communication with the HQ department and operations

  • Cooperation with the finance department to resolve invoice and pricing issues 

  • Leverage on the shared services team to optimize process for prioritization, trouble shooting and KPIs reporting associated with function

Qualifications/Requirements\:
  • Bachelors degree or equivalent experience
  • 5 years relevant experience
  • Basic knowledge of accounting principles, comfortable entering and retrieving data on web-portals, etc.

  • Basic knowledge of distributor and e-commerce (drop ship) sales models.

  • Excellent math, organization, and time management skills

  • Customer service experience with superior phone skills

  • Ability to work in a fast paced, performance based environment  

Desired Characteristics\: 

  • Degree in business or supply chain
  • Supply Chain or Order management experience
  • Experience in transportation/supply chain planning/modeling / logistics reporting and management

  • Experience managing cross border / international transportation and logistics issues, including customs and duties exposure

  • Experience in pressure pumping, oilfield services

  • Thorough understanding of Industry/ Business Acumen, Warehouse Management,

  • and Risk/ Opportunities Management

Locations\:

Houston, TX

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more

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